FAQ

When will my order be shipped?

All orders are processed within 1–3 business days.

You will receive an email notification with the tracking number as soon as your order has been shipped.

How long does delivery take?

Delivery time varies depending on the destination:

What payment methods do you accept?

We accept credit/debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and other secure payment methods displayed at checkout.

Can I cancel my order?

Yes, but only within 24 hours after confirmation.

Please write to us as soon as possible at support@berleno.com and include your order number.

After this time period, cancellations are no longer possible.

Can I return a product or request a refund?

Yes, we accept returns within 30 days after receiving the product.

However, return shipping costs are covered by the customer.

Refunds are issued once the returned product has been received and inspected.

The product I received is incorrect or damaged. What should I do?

Please contact us within 48 hours after receiving your order and attach photos of the issue.

We will find a solution as soon as possible:

How can I contact you?

You can write to us anytime via email:

We respond within 24–48 business hours.