Cancellation Policy

How to Cancel an Order

Cancellation within 24 hours

If you want to cancel your order, please send us an email at support@berleno.com within the first 24 hours. Our team will help you find a solution.

Confirmation of Cancellation

Once your order has been cancelled, you will receive a confirmation email.
If you do not receive a cancellation confirmation email, please contact us at support@berleno.com with your order number (#), and we will check the status for you.

Difficulties Cancelling an Order that Includes a Gift Card
If your order includes a gift card, please send us an email as soon as possible at support@berleno.com.

Include your order number (#) and specify your request for cancellation or modification.

Our team will assist you promptly.

We appreciate your understanding and are available for any questions or concerns.

For questions regarding our cancellation policy, please write to us at support@berleno.com.